Spare Parts Centre

From the reception bay, where dozens of lorries from the various SEAT, Volkswagen, Audi and Skoda suppliers throughout the world arrive daily, until dispatch, when the orders are sent to hundreds of clients from the SEAT sales and marketing network and Volkswagen-Audi Spain, a part is tracked by the complex IT system, the very heart of the site. The system receives orders and deliveries from suppliers, checks the stock of available parts and constantly tracks the processing of different orders, as all the parts are not only referenced, but are also tracked in the internal, unloading and storage vehicles, connected to the IT system by radio link.

This system enables real-time tracking of order management, as each order carries a variable number of referenced items, of different sizes and types. In order to optimise the arrival and dispatch of parts and order preparation, the centre is divided into different areas, which correspond to the different storage systems (on shelves or en bloc, automatic or manual arrivals and dispatches etc.), and which are determined by part size and demand.

Of all the Original Spare Parts Centre areas, the most striking are the high-rise automatic warehouses. In these areas, parts arrive and are sent out by robot stacker cranes which locate, lift out and transport the containers to the workstations, where the operatives take the parts in order to prepare customer orders.

With parts constantly arriving and being dispatched, the warehouse carries the necessary volume of available referenced items, so as to guarantee customers immediate original spare parts and accessories availability, with the Original Spare Parts Centre currently achieving 96% service quality rating. This means that for every 100 parts ordered by customers, 96 can be supplied immediately. The remaining 4% are requested from the company’s suppliers so that orders can be fulfilled in the shortest possible timescale.

Key figures
Surface area: 75,000 m²
Workforce: 205 employees (warehouse operational workforce)
Referenced items in stock: approximately 150,000
Order lines fulfilled: 8 million per year approximately
Customers in Spain and Portugal: 723 Official Service Centres
World-wide customers: 77 importers